- Customized design and development of online stores to match brand identity and enhance customer experience
- Optimization of website speed and performance
- Development of mobile-responsive e-commerce stores to enhance accessibility for customers on the go
- Optimization of product pages for search engines to drive traffic and increase sales
- Development of a personalized and effective email marketing strategy to retain customers and drive repeat sales
- Integration of social media channels to drive brand awareness and increase engagement
- Implementation of user-friendly checkout process to minimize cart abandonment
- Assistance with creating effective and visually appealing product photos and videos
- Creation of an efficient and streamlined order fulfillment process to reduce errors and increase customer satisfaction
- Implementation of analytics tools to track and analyze website traffic, customer behavior, and sales data for continual optimization and improvement.
Overall, these services can help businesses improve their online presence, attract more customers, and increase sales.
More detailed and extensive services include:
- eCommerce Strategy
- Planning & Establishing eCommerce
- Business Cases & Analysis
- A3 Analysis
- SWOT Analyses / Service Design
- Competitor Analysis
- Suppliers
- Platform selection (Shopify, Hybris, Wix, etc)
- Logistics
- Pricing Strategies
- Shipping Stragies
- Order Fufilment
- Stocking policy / fulfilment models (drop shipping, just in time, etc)
- Technical development, configuration
- Product information (data & management)
- Integrations, supplier onboarding
- Roadmapping
- Value first & fast approach
- Implementing eCommerce, & Delivery
- Recruitment
- Operational & Delivery
- Agile Development Processes / Workflows Scrum, Kanban, Program Increments
- Team resourcing
- Budgeting
- Team competency analysis & development
- Workshopping
- Defining KPIs
- Measuring & Evaluating
- Crisis Management / Corrective Actions
- Root cause analysis
- Deploy & Release
- Rollback Strategy
- Resilience & Robustness
- External threat analysis and contingency planning
- Service Management
- Support Models
- Stakeholder handshaking
- Training cross-functionally
- Discussing & agreeing cross-functional solution proposals
- SaaS/PaaP Contracting, vendor management
- Organisational changes
- Role / Skill analysis
- eCommerce Project Design & Contract
- Project Team
- Roles
- Way of working
- Stakeholder approvals
- Expecation management
- Delivery expectations
- Value chain vs. timeline
- Product Information
- Source of truth, PIM systems
- Photo Taking
- Attributes
- Descriptions
- Variant Configurations
- Configuration (& CPQ)
- Optimisation
- KPI Definition
- Dashboarding (Data studio, etc)
- Behavior Studies
- CRM Integration
- Online Quotation / build, request, approve.
- B2B Portals / Integrations with large customers
- Conversion rate optimisation
- Ease of purchase focused feature improvements (Bulk order, Re-order, Subscription, Stock Planning)
- Opportunity analysis
- Category & assortment analysis/opportunity mapping
- Technical improvements (SEO, Performance, Compatibility, etc)
- Voice of customer (CX, Usability Studies, etc)
- Digital Marketing (Strategy, Implementing, Optimising)
- Google / Bing Ads, Merchant Center, Campaigns, Social Media marketing, Inbound strategies (blog, influencers)
- Sales funnel definition & analysis
- Customer Life Time Value Mapping
- Segmentation and evolution of customer
- Targeting audiences / user experience / content digestion
- Remarketing
- Margin analysis (Freight Costs vs. Material Margin vs. Sale costs)
- Payment Methods
- Shipping Methods
- Stocking policy in relation to behavioral data
- Conversion rate analysis and opportunity mapping
- Roadmapping opportunties
- Personalisation & Recommendations
- Search
- A.I. based functionality (Search, Product Recommendations, Dynamic Pricing/Bundling
- Renegotiating contracts
- Scale & Expand
- Internationalisation (i.e. Copy & Paste existing eCom vs. individual sites)
- Legislation/management of execeptions (i.e Data Protection rules)
- Translation
- Currency
- Headless / serverless technologies (or technical improvements)
- Global management of digital marketing
- Root to market (opportunity mapping in different markets)
- Global product management
- Team structure for global support roles in eCommerce
- On/off/near shorting strategies
- Cost base reductions
- Resource management (i.e. reallocation, forecasting)
- Support Model Evaluation
- Level of support
- Hours of operation
- Language
- Channel (Chat, Phone, Email, Bot)
- Data management/translated product information
- Global Payment Methods
- Localisation
- Provider selection
- Scaling with the use of A.I. technologies
- Automating global, local processes
- Forecasting, modelling sales data
- Pricing & Margin
- Customer Behaviour- insight generation
- Leads
- Friction
- Winners & Losers
- Technical debt reduction
- Scaling down teams, resources to core teams
- Expanding into new online Sales Channels, Wish, Amazon, eBay
- Identifying & capitalising market opportunities that come to light whilst running eCommerce
- Data Processes (i.e. keeping data maintained)